Cancellation and Returns
Cancellations of orders is possible only before the order is invoiced for shipment. Once an order is invoiced and shipped, it cannot be cancelled
To cancel an order, please call our Customer Support Center @ +91-9830124185 and give your order number requesting for a cancellation. If the order hasn’t been shipped, our team will cancel the order for you and the refund will be posted back via cheque/RTGS/Credit Note
The following general returns policy is applicable to all items sold on greateasterntrading.in.
- A product purchased on greateasterntrading.in is eligible for return within the return period mentioned in the table below if it fulfils any of the following conditions:
- Product delivered is different from what was ordered
- Product was received in a physically damaged condition or was found defective when package was opened.
- The product or parts of the product or accessories that were described on the website as “In the Box” was missing.
All our packages are sealed. Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered seal or a damaged box will automatically disqualify any return claims for physically damaged/defective products, incorrect product or missing accessories.
The below product categories are marked as “non-returnable” unless the package received is verified as Defective or Damaged.
- Mobile Phones and Laptops
- Mobile Accessories
- All items to be returned must be in their original condition along with the following.
- Original Order Invoice
- Original packaging with labels, user manuals and warranty card
- Serial Number/IMEI of the product being returned should match our system
- Any accessories/components, combo or bundle products or freebies you received with the purchase
- For Wrong product/colour, incorrect description and missing accessories, the product should be unused
- For “Defective on Installation” of installable products, returns will not be accepted and the product will be replaced by the manufacturer.
- For DOA of non-installable products, replacements would be processed basis the following
- All Apple products (smartphones, macbooks, airpods and accessories) must include a DOA or defective certificate from a Brand Authorized Service Centre
- Products like Smartphones and Laptops must include a DOA or defective certificate from a Brand Authorized Service Centre
- Please ensure you have erased any/all personal informed from an electronic device that stores any personal information prior to returning. Great Eastern Hire Purchase Pvt. Ltd. shall not be liable for any misuse or usage of such information.
The return period and exceptions (if any) for returns as per category is defined below:
|Product/Category||Return Period and Exceptions|
|Mobiles & Tablets||15 Days, Replacement only|
|Mobile Accessories||15 Days, Replacement only|
|Laptops||15 Days; Replacement only|
|Desktop, AIO & Printers||15 Days; Replacement only|
|DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses||15 Days; Replacement only|
|Home Theater, Sound Bar & Speakers||15 Days; Replacement only|
|LED||15 Days; Replacement only|
|Small & Large Appliances – Like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave||15 Days; Replacement only|
|Shavers, Trimmers, Epilators & Hair Dryers||15 Days, Replacement only|
How to generate a Return Request:
- Please call our customer support center at +91-9830124185 or email us at firstname.lastname@example.org to get a Return Request code and request a pickup. Once we receive the product back, our engineers will evaluate the returned product and provide resolution based on the evaluation report. The replacement product will be shipped out basis the evaluation report.
- If you’ve received a non-returnable product in a damaged/defective condition, please contact us within 15 days from the delivery of the product.
- If for some reason we are unable to replace a defective/damaged product, then we will refund the money towards your order back as follows
|Original Order – MODE OF PAYMENT||MODE OF REFUND|
|Debit/Credit Card, Net banking, Cash on Delivery, Wallet, UPI||Cheque/RTGS/Credit Note|
|Existing Credit Note||Credit Note|